Refund Policy

Last updated: 16 June 2026

1. Introduction

This Refund Policy explains how refunds, cancellations, downgrades and credits are handled for ReVu services.

This policy applies to ReVu subscriptions, setup services, hardware, communication credits, add-ons and other paid services unless a separate written agreement says otherwise.

Nothing in this policy limits any rights a customer may have under applicable South African law.

2. Private beta note

During private beta, some ReVu services may be manually fulfilled, limited or not yet connected to live payment, SMS or WhatsApp providers.

Where a payment or order is manually handled, ReVu may confirm the order, delivery timing and fulfilment process directly with the business.

3. Free trials

If ReVu offers a free trial, the trial is provided so the business can test the service before paying.

Unless otherwise agreed:

• no refund is owed for a free trial because no payment is charged;
• trial access may end automatically after the trial period;
• features may be limited during the trial;
• ReVu may refuse duplicate or abusive trial use.

4. Monthly subscriptions

Monthly subscriptions are charged for access to the ReVu platform for the selected billing period.

Unless otherwise agreed:

• subscription fees are not automatically refunded once a billing period has started;
• cancellation stops future billing;
• access may continue until the end of the paid period;
• partial month refunds are not guaranteed;
• refunds may be considered where ReVu made a billing error or failed to provide the paid service materially.

5. Setup and installation fees

Setup fees may cover onboarding, business setup, configuration, review link creation, NFC/QR setup, branding, dashboard setup, testing, support and related admin work.

Setup fees are generally refundable only before substantial setup work has started.

Once setup work has started or has been completed, setup fees are generally non-refundable except where required by law or where ReVu materially fails to provide the agreed setup service.

6. Hardware and NFC items

Hardware may include NFC cards, NFC plates, stickers, stands, signs or other physical items.

Refunds or replacements may be considered where:

• the item is defective;
• the wrong item was supplied;
• the item was not delivered;
• the item does not materially match what was agreed.

Businesses must notify ReVu of hardware issues as soon as reasonably possible and provide photos or proof where requested.

Custom-branded, programmed, used or installed hardware may not be refundable unless defective or required by law.

7. SMS, WhatsApp and communication credits

Communication credits may be used for SMS, WhatsApp or other message-related services.

Unless otherwise agreed:

• used credits are not refundable;
• credits linked to messages already sent, attempted or processed are not refundable;
• unused credits may be refunded, transferred or credited at ReVu's discretion;
• provider fees, failed carrier delivery, number errors, blocked messages or third-party network issues may not always qualify for a refund;
• credits may be manually loaded during private beta.

Businesses are responsible for ensuring that campaigns and recipient lists are lawful and accurate.

8. Payment orders awaiting fulfilment

If a credit order, subscription or service order is marked as pending payment or awaiting fulfilment, ReVu may wait for payment confirmation before loading credits or activating the service.

If payment is not completed, the order may be cancelled without refund because no payment was received.

9. Downgrades

A downgrade means moving from a higher plan to a lower plan.

Unless otherwise agreed:

• downgrades take effect from the next billing cycle;
• features not included in the lower plan may be removed or disabled;
• no automatic refund applies for the remaining part of the current billing period;
• ReVu may show a list of features that will be lost before the downgrade request is confirmed.

10. Cancellations

A business may request cancellation through the dashboard, support channel or email.

Cancellation requests should include:

• business name;
• account email or contact number;
• reason for cancellation;
• requested cancellation date.

Unless otherwise agreed, cancellation affects future billing and does not automatically refund past payments or the current billing period.

11. Cooling-off and consumer rights

Where applicable law gives a customer a cooling-off right, cancellation right or refund right, ReVu will handle the request in line with that law.

For certain online transactions, ECTA may provide a cooling-off period. For certain transactions resulting from direct marketing, the CPA may provide a cooling-off period.

These rights may not apply to every transaction, business purchase, customised service, completed service, used credit, installed hardware or B2B arrangement.

12. Refunds for service failures

A refund, credit or extension may be considered where:

• ReVu charged the wrong amount;
• the business was charged twice by mistake;
• ReVu materially failed to provide a paid service;
• a paid feature was unavailable for an unreasonable period due to ReVu's fault;
• the law requires a refund.

A refund may be declined where:

• the service was used;
• setup work was completed;
• credits were used;
• hardware was delivered and not defective;
• the issue was caused by a third-party provider;
• the business supplied incorrect information;
• the business breached the Terms of Service;
• the request is outside a reasonable time;
• the request relates to estimated results or expected business growth.

13. No guarantee of business results

ReVu does not guarantee:

• a specific number of Google reviews;
• increased revenue;
• increased ratings;
• more customers;
• repeat visits;
• message delivery to every recipient;
• customer responses;
• Google review publication.

Refunds are not granted merely because a business did not receive expected reviews, customers, revenue or growth.

14. How to request a refund

Refund requests must be sent to support@revu.sh.

The request should include:

• business name;
• contact person;
• payment date;
• amount paid;
• service or product purchased;
• reason for the refund request;
• proof of payment;
• screenshots or supporting evidence where relevant.

15. Refund review process

ReVu will review the request and may ask for more information.

We aim to respond within a reasonable time.

If approved, refunds may be processed to the original payment method or another agreed method.

Bank, payment provider or processing delays may affect how long the refund takes to reflect.

16. Chargebacks and disputes

Businesses should contact ReVu before filing a chargeback or payment dispute.

If a chargeback is filed without first allowing ReVu to investigate, ReVu may suspend services while the dispute is reviewed.

17. Taxes, provider fees and third-party costs

Refunds may exclude amounts already paid to third parties where those amounts are non-refundable, including:

• payment provider fees;
• domain or email costs;
• SMS/WhatsApp provider costs;
• hardware supplier costs;
• delivery fees;
• custom design or setup costs;
• other third-party charges.

18. Changes to this Refund Policy

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a new "Last updated" date.

19. Contact

Questions about this Refund Policy can be sent to support@revu.sh.